Western Power Distribution
Western Power Distribution asked us to help improve communication with its 8 million customers during domestic power cuts. We worked closely with the client to design and build a power cut reporting mobile app. We also produced an application for support staff to manage incoming reports as well as communicate with consumers directly through the apps.
We had to quickly learn Western Power's existing support structure and to connect seamlessly with various systems.
The Power Cut Reporter app is available on both iOS and Android smartphones. The Support Dashboard has been built in node.js which is ideal for fast browser-based applications.
The platform has proved to be an extremely useful customer service tool: it has been well-received and we look forward to working with Western Power on further functionality later in the year.
In launching a new App, we were keen to get involved with a local company that understood what we wanted and could work alongside our existing internal systems. The project was a lot more technical than we had originally anticipated but thanks to Gravitywell we have been able to provide an extremely useful customer service tool which has been well received.
Emma Vincent, Western Power Distribution